Everything you need to know about shipping, tracking, returns, and more. Get the details on policies, delivery estimates, order status, customs duties, and what to do if something goes wrong.
We ship DIY guitar kits to 100+ countries, but there are a few limitations on where and how we can deliver. Please review the details below before placing your order. If you’re unsure whether we can ship to your address, please contact our support te
We ship to 100+ countries. When an order is delivered outside the country of origin, your local customs office may charge import duties, taxes, and brokerage/clearance fees. These charges are set by your local authorities and are the responsibility o
We’re committed to getting your DIY guitar kit to you quickly, safely, and with as little hassle as possible. This page provides an overview of how we ship and our typical delivery timelines. For our full terms and conditions, please see our Shipping
We want you to know exactly when to expect your DIY guitar kit. Below are our standard estimated delivery times based on where your order ships from and the type of kit you’ve purchased. When you receive a Shipping Label Prepared email, it means your
We make it easy to follow your DIY guitar kit from our warehouse to your doorstep. Here’s everything you need to know about finding and using your tracking number. If your tracking hasn’t updated within the timeframes above or shows unexpected delays
Some of our most popular DIY guitar kits are offered on pre‑order. This page explains what that means, how timelines work, and what to expect from purchase to delivery. Timelines are estimates and may shift due to production scheduling, quality contr
Our Custom Shop DIY guitar kits are made to order, allowing you to create a truly unique instrument. This page explains the production timeline, shipping process, and our cancellation policy. Cancellations made after 5 days from the order date are su
The product page indicates availability (US or International). All our preorder and Custom Shop kits ship from our international warehouse in China. US stock ships only to US addresses.