Warranty InformationUpdated a month ago

We stand behind the quality of our DIY guitar kits and offer a limited warranty on all products. This page summarizes our warranty coverage — for the full details, please read our Refund Policy.

Coverage

• Full warranty (first 10 days): All parts and workmanship are covered for defects reported within 10 days of receipt.
• Limited warranty (after 10 days): Applies to defects reported after 10 days but within 30 days. Refunds or replacements may be partial.
• No coverage after 30 days: Claims reported more than 30 days after delivery are not covered under warranty.

What’s Not Covered

• Damage caused by assembly errors, alterations, or adjustments to the product.
• Damage caused by humidity changes, such as cracking, twisting, or veneer separation.
• Natural characteristics of certain woods (e.g., minor defects in spalted maple veneer).

Warranty Remedies

• Most warranty claims are resolved by repair or replacement of the defective part.
• If a refund is the approved remedy, it will be issued after the returned product is inspected and approved.

How to Make a Warranty Claim

• Contact us immediately after discovering the issue.
• Include clear photos or videos showing the defect, along with a brief description and your order number.
• We may require you to return the defective part before a replacement is sent.

For detailed warranty conditions, timelines, and return procedures, please review our complete Refund Policy.