Something on the website is not working. How do I report it?Updated 22 days ago
If something on our website is not behaving, please tell us. Most site problems are quick to fix once we can see what you are seeing, and reporting one helps every other builder who would have hit the same thing.
Try these first
A lot of website oddities clear up in under a minute:
Refresh the page. Hold Shift and click reload to force a fresh copy rather than a cached one.
Try a different browser or device. If it works on your phone but not your laptop, that tells us a lot.
Turn off ad blockers and privacy extensions for our site. These sometimes block the cart or checkout scripts.
Clear your cookies for guitarkitworld.com if the cart or your account is behaving strangely.
Check your connection if pages are loading only partway.
If none of that helps, send it to us.
I cannot remove an item from my shopping cart
This particular bug has been fixed. If you still cannot remove an item, refresh the page first, then report it using the steps below and include the product name or SKU. We can clear the item from your cart manually while we look into it.
What to include when you report a problem
The more of this you can give us, the faster it gets fixed:
The page address where it happened (copy it from the address bar).
What you were trying to do and what happened instead.
A screenshot or a short screen recording. A recording is ideal for anything involving the cart or checkout.
Your device and browser, for example "iPhone, Safari" or "Windows laptop, Chrome".
The product name or SKU if it involves a specific kit.
Your order number if it involves an order you have already placed.
Any error message, copied out or photographed.
What kinds of problems to report
Anything that looks wrong is worth telling us about, including:
Cart or checkout not working, or a discount code that will not apply
Pages that will not load, or load without their images
Broken links, or a link that goes somewhere unexpected
Product information that looks wrong, such as a spec that contradicts the photos
Anything that looks like a typo or an out-of-date price
Problems signing in or accessing your account
How to report it
Send it to us through our Contact page, or reply to any email you have had from us. Attach your screenshot or recording directly.
What happens next
A person reads every report. If it is something we can resolve on your account or your order, we will do that and confirm it with you. If it is a site-wide problem, it goes to the team that maintains the store, and we will let you know when it is fixed.
If your report is blocking an order you are trying to place, say so and we will help you complete it in the meantime.