Return PolicyUpdated a month ago

Unopened stock kits can be returned within 14 days of delivery for a full refund. The kit must be unused and in its original packaging, and you cover return shipping.

Damaged, defective, or missing parts are covered separately for 30 days. Send a photo or short video and we will sort it out.

Custom Shop kits are not eligible for the 14-day return because they are built to your specifications.

Assembly damage, humidity cracks, and natural wood variation are not covered, though we will still help you fix them. See Fixing Cracks and Loose Neck Joints Caused by Humidity. Sharp or protruding fret ends (fret sprout) reported within 30 days of delivery are covered under our 30-day defect coverage; after that they are treated as humidity movement.

Full terms, exclusions, and the customs return fee are in our Refund Policy.

To start a return, email [email protected] with your order number.

These terms do not affect your statutory rights under the consumer laws of your country, such as those in the EU, UK, Australia or New Zealand.