Order CancellationsUpdated 17 days ago

We understand that plans can change. Here is how cancellations work for each order type. For full terms, see our Refund Policy.

Stock Orders (US and International Warehouse)

Your order goes to our warehouse right away. It starts moving before you get a tracking number.

• If you need to cancel, tell us within 24 hours. That gives us the best chance to stop it, but we can't promise. If we stop it, we refund you in full.
• After 24 hours, we most likely can't cancel. Your kit will still reach you. You can then return it under our 14-Day Satisfaction Guarantee: unopened and unused, within 14 days of delivery. You pay the return shipping.

Pre-Orders

• Contact us to cancel. You can cancel for a full refund until your kit leaves our warehouse. We will check and tell you if it already has.
• Once it has left, our standard return policy applies.

Custom Shop Orders

• Can be cancelled within 5 days of placing your order at no charge.
• After 5 days, a 150 USD cancellation fee applies because our team has already started building your custom kit.

How to Request a Cancellation

Contact us at [email protected] as soon as possible. Include your order number and cancellation request.

Important

No tracking number yet does not mean your order is waiting. Your kit may already be on its way. The sooner you reach out, the better your chances.